At Heart of Malaysia, your satisfaction means a lot to us. We stand behind the quality of our products and will make things right if you are not satisfied with the products you have received. We have a 14-days refund policy, which means you have 14 days after receiving your item to request a refund.

To arrange a return for refund or replacement, please submit the application here within 14 days from the date of purchase along with your order number and reason for refund*. If your items are damaged, do send us a picture for proof. The damaged items would not have to be returned. You will receive a confirmation email for return & refund within 3 working days, along with instructions & shipping labels for return should the items need to be returned.

Once we receive the return item, a replacement or a refund will be arranged within 7 working days.

We currently do not offer replacement or returns for any East Malaysia or other country orders due to shipping complications from West Malaysia.

You can always contact us for any refund question at

1 – Our refund Policy:

  1. Applicable to online orders made through our official website – only.
  2. No order cancellation allowed once order has been placed and processed.
  3. Only defective products are allowed for refund.
  4. Any orders damaged via transit or custom clearance; we will offer refund via your original payment method.
  5. If you are concerned about the quality of the item you ordered, please send us a picture of the
    manufacturing date and we will arrange a replacement or refund whichever relevant.

2 – Refunds Note:

We will notify you once we have received and inspected your return, and let you know if the refund is approved. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.