Frequently Asked Questions (FAQ)

Placing an order with us is simple! Just follow these steps:

• Browse our website and select the products you wish to purchase.
  
• Add the items to your cart and proceed to checkout.
• Provide your shipping information and choose your preferred payment method.
• Review your order details and click “Place Order” to complete your purchase.

We accept various payment methods to accommodate your preferences, including ones supported by iPay88. You can make a payment using the following:

• VISA
• Mastercard
• FPX Online Bank Payment
• PayPal
• Boost
• GrabPay
• Maybank
• Touch ‘n Go eWallet

Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery. To track your order, visit the Ninja Van Courier’s tracking page and enter your tracking number in the designated field. This will provide you with the most up-to-date information regarding the whereabouts of your package.

Note: Please allow up to 24 hours for the tracking information to be updated on the Ninja Van Courier’s tracking page after receiving your confirmation email.

We partner with Ninja Van Courier to provide you with reliable shipping services. The estimated delivery period is 3-5 days. However, it is subject to our logistic partner Ninja Van Courier, as they handle the transportation and delivery of your orders. We strive to provide accurate delivery estimates, but please note that delivery times may vary due to factors beyond our control, such as weather conditions or unforeseen delays during transit. 

Company Address: No.17, Lorong Keluli 1C, Taman Perindustrian Bukit Raja Selatan, 17, Lorong Keluli 1c, Seksyen 7, 40000 Shah Alam, Selangor

HOM has a 14-day refund policy that can be applied for with the proper application details. The full details of our return and refund policy can be found here. Customers that intend to get a refund should read it thoroughly to ensure the requirements for refund are met.

As of now, we do not offer international shipping. However, we are constantly evaluating our services and may introduce international shipping in the future. Please check back periodically for any updates or changes to our shipping options.

If you have any questions or concerns or require assistance, our dedicated customer support team is here to help. You can reach us through:
– Phone: 03 3344 3933
– Email: heartofmy@linaco.com.my
– Contact Form: Fill out the form on our Contact Us page

To update your account information, simply login to your account on our website. From there, you can edit your personal details, shipping address, payment methods, and communication preferences. Make sure to save any changes you make for future reference.

Yes, we offer wholesale purchasing options and bulk purchasing options for businesses. For businesses looking to make bulk purchases, please visit our Corporate page. This dedicated page provide specific information and requirements for each type of purchasing option.

Our point system is designed to reward our loyal customers for the following:

• Sign Up = 10 points
• Refer a friend = 10 points
• Every RM1 spent = 1 point
• Redeeming 1 point = RM0.10

These points can then be redeemed for cash discounts. You can easily view your points balance by logging into your account on our website.

Points obtained will expire exactly one year from the date they are gained if they are not redeemed.

Yes, coupons and points can be used together in the same purchase, unless otherwise stated in the terms and conditions of the coupon. However, coupons are non-stackable (i.e. coupons that offer the same or different deal cannot be redeemed twice on the same purchase).

Your referral code is unique to each user and does not change between logins. It is tied to your account and can be used without limit. This means you can share your referral code with as many people as you like, and it will always be the same.

We hope these FAQs have addressed some of your inquiries. If you have any additional questions or need further assistance, please don’t hesitate to reach out to our customer support team. Thank you for choosing Heart of Malaysia!