Our Policy

1.1 Domestic Shipping:

We offer fast and efficient domestic shipping within Malaysia using the services of our trusted courier partner, Ninja Van. Ninja Van is known for their reliable delivery network and excellent service.

2.1 Processing Time:

Once your order is successfully placed and payment is verified, our team will process it within 2-3 business days. During peak seasons or promotional periods, processing times may be slightly longer.

2.2 Order Confirmation:

You will receive an order confirmation email with the details of your purchase, including your shipping address and order number. Please review this information carefully, and contact our customer support if any changes are required.

3.1 Standard Shipping:

We provide standard shipping for all our orders. The estimated delivery time for your package will depend on the courier service, Ninja Van. Please note that the estimated delivery time may vary based on the destination and other factors beyond our control.

4.1 Order Tracking Information:

Once your order is shipped, we will email you a tracking number. This tracking number allows you to monitor the progress of your delivery online. You can track your order through the Ninja Van courier tracking system.

4.2 Tracking Updates:

Please note that tracking information may take up to 48 hours to be updated after your order has been shipped. In some cases, there may be brief delays or gaps in tracking updates due to logistical processes.

5.1 Domestic Shipping:

We offer competitive shipping rates for domestic orders. The shipping cost will be calculated based on your package’s weight, dimensions, and destination. You can view the exact shipping cost during the checkout process before finalizing your purchase.

If you have any questions, concerns, or special requests regarding shipping, please don’t hesitate to contact our customer support team. We are here to assist you and ensure a smooth shipping experience.

At Heart of Malaysia, we strive to deliver your FMCG products promptly and reliably using the trusted services of Ninja Van. We value your satisfaction and look forward to serving you with our efficient domestic shipping services.

1.1 Personal Information:

When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, shipping address, and payment details. We use this information solely for the purpose of processing your orders and providing you with an exceptional shopping experience.

1.2 Browsing Information:

As you navigate our website, we automatically collect certain non-personal information, including your IP address, browser type, device information, and cookies. This information helps us enhance our website’s functionality and improve your browsing experience.

2.1 Order Processing:

We use the personal information you provide to process your orders, including order confirmation, shipment notifications, and customer support.

2.2 Personalization:

With your consent, we may use your information to personalize your shopping experience. This includes recommending products, providing tailored promotions, and displaying relevant content.

2.3 Communication:

We may use your contact information to send you relevant updates, newsletters, or marketing materials. You have the option to unsubscribe from these communications at any time.

2.4 Analytics:

To understand and improve our website’s performance, we analyze aggregated, non-personal information regarding user behavior and patterns. This data helps us enhance our services and optimize your browsing experience.

3.1 Third-Party Service Providers:

We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer support. These providers are obligated to handle your data securely and solely for the purposes outlined in this policy.

3.2 Legal Compliance:

We may disclose your information if required to do so by law or if we believe that such disclosure is necessary to protect our rights, enforce our policies, or comply with legal processes.

3.3 Newsletter Subscription:

By completing a purchase on this website, you agree to be automatically subscribed to HOM’s newsletter and receive regular newsletters through the email address provided. You can unsubscribe at any time by clicking the “unsubscribe” link provided.

4.1 Protection Measures:

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

4.2 Account Protection:

You are responsible for maintaining the confidentiality of your account credentials. Please ensure you choose a strong password and do not share it with anyone.

5.1 Cookies:

We use cookies and similar technologies to collect browsing information, enhance your experience, and analyze website traffic. You have the option to disable cookies in your browser settings, but this may limit certain features or functionality of our website.

Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that your child has provided us with their information without your consent, please contact us immediately, and we will take steps to remove the information from our systems.

We may update our Privacy & Policy from time to time. Any modifications will be reflected on this page, and we encourage you to review it periodically.

If you have any questions, concerns, or requests regarding our Privacy & Policy or data protection, please contact us through the information provided on our “Contact Us” page.

At Heart of Malaysia, we are committed to safeguarding your privacy and ensuring compliance with the Data Protection Act 1998 (DPA), the General Data Protection Regulation of 2016 (GDPR), the European Economic Area (EEA) data protection law, and other applicable regulations. Thank you for choosing us as your FMCG eCommerce partner.